Sovera Collection

Privacy and personal data

This policy explains how we handle the personal data you share when asking about Villa Alegre or HAUS 203, in line with Colombian Law 1581 of 2012 and its implementing rules.

Draft for review: text marked [to confirm] must be validated by the responsible party before publishing.

Data controller

Borrero Property Management S.A.S. [to confirm: exact legal name, tax ID (NIT) and registered address]
Email: reservas@soveracollection.com · WhatsApp: +57 317 488 6409

What data we process

Only what you choose to share when you write to us by WhatsApp or email: for example your name, phone, email, travel dates, number of guests and the content of your message. This site has no forms, user accounts, analytics or advertising tools.

What we use it for

Answering your questions about availability, services and conditions.
Coordinating your booking with the party responsible for the property, or pointing you to the platform where you can book.

Your rights

You may access, update and correct your data, request its deletion, withdraw your consent and file complaints with the Colombian Superintendence of Industry and Commerce (SIC). To exercise them, write to reservas@soveracollection.com.

Third parties and technology

WhatsApp (Meta) and your email provider process your messages under their own policies. The site is hosted on Cloudflare, which may log basic technical data (such as IP address) for operation and security. We use your browser's session storage only to remember which link you arrived from and personalize the WhatsApp message; it is not sent to any server.

Retention

We keep your data for as long as needed to handle your inquiry or booking. [to confirm: retention period and internal procedure]

Changes

We may update this policy; the current version is the one published on this page.